Refund & Returns Policy

Refund & Returns Policy

Your satisfaction is our priority. We want you to love your purchase!

30-Day Money-Back Guarantee

Try our products risk-free for 30 days. If you're not completely satisfied, we'll refund your purchase - no questions asked.

How to Return Your Order

  1. Contact us through our website within 30 days of receiving your order
  2. Provide your order number and reason for return (optional but helpful!)
  3. Receive your return authorization and return instructions via email
  4. Pack the item securely in its original packaging if possible
  5. Ship it back using the instructions we provide
  6. Get your refund within 5-7 business days after we receive your return

Return Conditions

To be eligible for a return, your item must be:

  • ✅ In its original condition (gently used is fine!)
  • ✅ Clean and hygienic
  • ✅ Returned within 30 days of delivery
  • ✅ Accompanied by proof of purchase

Return Shipping

UK Returns: We provide a prepaid return label at no cost to you.

International Returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven't received a refund yet, please:

  1. Check your bank account again
  2. Contact your credit card company (it may take some time before your refund is officially posted)
  3. Contact your bank (there is often processing time before a refund is posted)
  4. If you've done all of this and still have not received your refund, contact us through our website

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us through our website and we'll arrange a replacement right away.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will send you a replacement at no additional cost or issue a full refund - your choice!

Questions About Returns?

We're here to make the process as easy as possible. Visit our Contact Us page.